Category: Organisational and People Management

Strategic Leadership Skills for the 21st Century Leader

Strategic Leadership Skills for the 21st Century Leader

No Events

Focusing on the development of your leadership role and personal style of leadership, this is a practical course set within the context of your business, and both its current and future strategic imperatives.  The purpose of this course is to enable you as a leader in your organisation to initiate and address issues connected with change, complexity and innovation. This enjoyable course is participatory, and structured around action learning. The approach encourages discipline and a closer focus on the development of tailored plans that reach goals.  The course objectives are for participants to recognise and develop the key leadership skills that will make a difference.

Course Objectives

At the end of this course delegates will be able to: 


  • Enhanced skills and confidence levels
  • Better understanding of performance and change management issues
  • Improved competence in gaining the trust and support of colleagues
  • Discussed the needs of strategic, business and operational planning
  • Examined and develop a range of leadership skills: presenting ideas; making a case for change; decision-making; influencing; negotiating; interviewing; team working
  • Review challenges and opportunities for change
  • Explore the advantages and disadvantages of different leadership styles
  • Gain insight into their personal leadership and development priorities.

Course Outline

  • Strategic planning
  • Defining stakeholders and their needs
  • Increasing everyone’s ownership of and commitment to change
  • Clarification of strategic and operational programmes and projects
  • Elements of Good Governance
  • Making Quality Count – defining measures of success
  • Understanding and managing effective contracts
  • Gaining the trust and support of colleagues
  • Effective working relationships
  • Leadership styles and skills development

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Managing Leading and Working with Personality Types and Characters

Managing, Leading and Working with Personality Types and Characters

No Events

Anyone who needs to interact, engage, communicate, influence, manage, supervise, impress, sell, lead, inspire or make an excellent impression on individuals, teams or groups will benefit hugely from the powerful and practical content of this course. If you struggle to get your point across, to make a positive impact, to influence behaviour, to break a cycle of poor / negative communication… please attend, your life will change forever if you take on-board the concepts shared, explored and practiced here. The course will be fun, challenging and fully interactive and supported by presentations, demonstrations, interactive discussions, debate, group work and individual tasks and there will be plenty of opportunity to practice in a safe environment, but don’t worry, you won’t be forced to perform or made to feel uncomfortable at any time. This is about great learning with like-minded professionals in a fun environment!

 

Course Objectives

At the end of the course delegates will be able to:

  • Understand the importance of values, beliefs and motivations
  • See below surface behaviours into drivers and triggers
  • Leave with a new understanding of people
  • Develop life changing skills, behaviours and habits
  • Communicate better than ever before
  • Develop huge rapport and empathy skills
  • Learn how positively influence difficult people
  • Learn how to recognize and engage with multiple personality types
  • Get the very best out of people and build strong working relationships
  • Achieve “break through” with difficult characters
  • Significantly reduce the stresses of working with people

Course Outline

  • Behaviours, beliefs, values, motivations, iceberg
  • Conversation skills
  • Building rapport, being in rapport
  • Transactional analysis
  • Meta-programmes
  • VAKOG filter principals
  • The OK Corale
  • Johari Window
  • Maslow Hierarchy of needs
  • Strengths Deployment Inventory
  • Thomas Kilman character traits
  • The power of Emotional Intelligence

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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CRM: Service Delivery Dynamics

CRM: Service Delivery Dynamics

City Start Dates Duration Cost Make a booking
London, United Kingdom 07 September 2020 1 week £2,850 Click here
London, United Kingdom 07 September 2020 2 weeks £4,850 Click here

This advanced CRM (Customer Relationship Management) Customer Relationship Management course builds on your knowledge of CRM fundamentals and takes you beyond an overview. You will learn how to articulate a viable CRM for your enterprise and assess your corporate CRM needs thus generating value addition for your company. Each delegate would also learn how to transform and expand surface-level customer service into a vibrant and productive relationship management value proposition.

As part of the delivery of the course, we would examine preferred methods of processing and integrating high-volume CRM data, to enhance your understanding of whom your customers are and why they are so important today. Other issues the course will concentrate on include data mining strategies, predicting customer behaviour using CRM and applying CRM concepts to effective business decision-making.

 

Course Objectives

At the end of the course delegates will be able to:

  • Develop mission-critical CRM plans for your organisation
  • Fine tune your CRM plan keeping in mind your company’s special needs and your customers expectations
  • Assess evolving CRM technology and it’s relevance to your company
  • Monitor on-going developments in the field of CRM as they apply to your company
  • Manage CRM initiatives and their role in strategic planning and development

Course Outline

  • Customer Relationship Management concepts
  • Constituents of a good CRM strategy
  • Implementation challenges
  • Developing a customer strategy
  • Customer Lifestyle Management and Lifetime Value
  • CRM Technology
  • Operational CRM
  • Analytical CRM
  • Collaborative CRM
  • CRM Project Management]
  • Building a business case for CRM

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Developing Executive Management Capacity

Developing Executive Management Capacity

No Events

Most people need to be trained to reach their full potential in the workplace. This Course will help executive managers to identify and develop core competencies leading to improved performance.

 Course Objectives

At the end of the course delegates will be able to:

  • Delegate and empower effectively so employees complete tasks at a high level and on time
  • Motivate and coach using proven, problem-solving techniques to gain cooperation and commitment from your staff
  • Manage your time and your department’s time by setting priorities, minimizing unproductive activities and getting out of crisis mode
  • Develop an enhanced understanding of the leadership skills required to be an effective senior manager through the use of a 360 degree feedback process,
  • Have a heightened sense of self-awareness about their own leadership style
  • Develop a greater awareness of good practice in people management
  • Have an increased capacity to lead change and an enhanced understanding of the experience and skills of other senior colleagues

Course Outline

The leadership styles we will look at include:

  • Autocratic leadership
  • Bureaucratic leadership
  • Charismatic leadership
  • Democratic leadership or Participative leadership
  • Laissez-faire leadership
  • People-oriented leadership or Relations-Oriented leadership
  • Servant leadership
  • Task-oriented leadership
  • Transactional leadership
  • Transformational leadership

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Developing Executive Management Capacity

Developing Executive Management Capacity

No Events

Most people need to be trained to reach their full potential in the workplace. This Course will help executive managers to identify and develop core competencies leading to improved performance.

 Course Objectives

At the end of the course delegates will be able to:

  • Delegate and empower effectively so employees complete tasks at a high level and on time
  • Motivate and coach using proven, problem-solving techniques to gain cooperation and commitment from your staff
  • Manage your time and your department’s time by setting priorities, minimizing unproductive activities and getting out of crisis mode
  • Develop an enhanced understanding of the leadership skills required to be an effective senior manager through the use of a 360 degree feedback process,
  • Have a heightened sense of self-awareness about their own leadership style
  • Develop a greater awareness of good practice in people management
  • Have an increased capacity to lead change and an enhanced understanding of the experience and skills of other senior colleagues

Course Outline

The leadership styles we will look at include:

  • Autocratic leadership
  • Bureaucratic leadership
  • Charismatic leadership
  • Democratic leadership or Participative leadership
  • Laissez-faire leadership
  • People-oriented leadership or Relations-Oriented leadership
  • Servant leadership
  • Task-oriented leadership
  • Transactional leadership
  • Transformational leadership

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Corporate Etiquette and Protocol Management

Corporate Etiquette and Protocol Management

No Events

In today’s global business environment, having protocol expertise makes any international exchange more successful and profitable. Each delegate will learn vital management and customer service skills, as well as how to present themselves and their organizations with refinement and sophistication.

Course Objectives

At the end of this course, delegates would be:

  • More knowledgeable about the interpersonal aspects of the global economy
  • Become more confident
  • Learn to work smarter for effective delivery of tasks
  • Make a positive and lasting impression with others
  • Become more confident in the global economy
  • Better understand cross-cultural issues
  • Become a goodwill ambassador for your company, organization, and country

Course Outline

  • Broadening global awareness
  • Projecting cultural awareness
  • Mastering the first meeting
  • Understanding global communication styles
  • Interpreting verbal and nonverbal communication styles
  • Appreciation of high- and low-context cultures
  • Understanding various value systems
  • Maneuvering cultural formalities
  • Advanced business dining and entertaining skills
  • Negotiation styles
  • Pre-meeting action plans
  • Dressing for success

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Profitable Investment and Financial Management in Retirement

Profitable Investment and Financial Management in Retirement

No Events

You have successfully passed through the many phases of life, overcome many hurdles in your long career, seen the ups and downs, and so on. Now it’s the time to enter a new phase—Retirement. It means retiring from work, not life. Like changing from the fast lane to the slower lane where the drive is far more relaxed, scenic and pleasurable. It’s just another phase in one’s life. Retirement is a state of mind as well as a financial issue.  For most people, the regular income comes in the form of a salary, which is paid monthly. Because of the regularity of income during our working life, we usually adapt our spending to fit in with our income patterns. During retirement, or at some stage before, we also need to plan what we are going to do with our retirement savings. In view of the above facts, it falls on the concerned person to do financial planning in a way he/she not only maintains the lifestyle but also has financial independence as well.

Course Objectives

At the end of the course delegates will have a good understanding of:

  • Need for an investment plan
  • Financial implications of your investment decision
  • Various investment avenues in the Indian financial market
  • Investment strategies to achieve your financial goals
  • Calculation of personal networth and annual personal budget

Course Outline

Retirement plan

  • How much retirement income will I need?
  • Financial Planning
  • Investment Planning
  • Planning Process

The five steps of the financial planning process are:

  • Gathering your financial data such as details on your income, debt level, commitments, etc.
  • Identifying your goals
  • Identifying any financial issues or gaps between where you are now financially and where you want to be
  • Preparing your financial plan, which will identify recommended investments and will address your attitude to risk
  • Implementing financial plan—review and revise your plan—to ensure it stays up-to-date and relevant to the economy and changing lifestyle

Financial Planning and setting up a SMART Goal

Savings and Investment

Finding the Right Balance between Saving and Investing

Loans and Investments

Risk vs Returns

Inflation Effects on Investment

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Life After Retirement

Life After Retirement

No Events

This course has been designed as a chance for people who are approaching retirement to start to think about how they will spend their time so that they can enjoy it and feel fulfilled. Each delegate would receive input from a facilitator, share thoughts and ideas and leave with some structure around which they can do their own retirement planning.

Course Objective

At the end of the course delegates will be able to:

  • Plan a smooth transition into retirement
  • Understand the psychological aspects of retirement
  • Consider steps necessary for planning retirement
  • Develop enjoyable lifestyle that retirement can produce
  • Address the fears and financial worries that can be associated with retirement
  • Delegates will learn how to focus on the world of opportunity and enjoyment that can exist during retirement
  • Ensure adequate plans are in place for retirement including legal matters such as wills etc.

Course Outline

  • Life after retirement
  • The Core Competencies
  • Changes associated with retirement
  • Possibility of a second career
  • Healthy Life Balance
  • Financial considerations after retirement
  • Self developments
  • Legal Matters, Health concerns, Financial considerations
  • Returning to work after retirement
  • Steps you can take to enhance your financial comfort
  • Investment strategies for retirement planning
  • Developing and enhancing investment plans
  • Retirement types and eligibility for your retirement system
  • How to estimate your retirement annuity
  • Decisions that need to be made at retirement
  • What did you always want to do with your life?
  • What do you want to accomplish in your life?
  • How do you want to be remembered?

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Life After Retirement

Life After Retirement

No Events

This course has been designed as a chance for people who are approaching retirement to start to think about how they will spend their time so that they can enjoy it and feel fulfilled. Each delegate would receive input from a facilitator, share thoughts and ideas and leave with some structure around which they can do their own retirement planning.

Course Objective

At the end of the course delegates will be able to:

  • Plan a smooth transition into retirement
  • Understand the psychological aspects of retirement
  • Consider steps necessary for planning retirement
  • Develop enjoyable lifestyle that retirement can produce
  • Address the fears and financial worries that can be associated with retirement
  • Delegates will learn how to focus on the world of opportunity and enjoyment that can exist during retirement
  • Ensure adequate plans are in place for retirement including legal matters such as wills etc.

Course Outline

  • Life after retirement
  • The Core Competencies
  • Changes associated with retirement
  • Possibility of a second career
  • Healthy Life Balance
  • Financial considerations after retirement
  • Self developments
  • Legal Matters, Health concerns, Financial considerations
  • Returning to work after retirement
  • Steps you can take to enhance your financial comfort
  • Investment strategies for retirement planning
  • Developing and enhancing investment plans
  • Retirement types and eligibility for your retirement system
  • How to estimate your retirement annuity
  • Decisions that need to be made at retirement
  • What did you always want to do with your life?
  • What do you want to accomplish in your life?
  • How do you want to be remembered?

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Planning for Retirement

Planning for Retirement

No Events

Are you excited about your retirement but worried about getting bored and not having enough to do? Has your work consumed you over the past 30 – 35 years and you are no longer sure what interests you have outside of work? Are you concerned about a lack of a predictable structure, a different or limited social network or the demands that may be placed on you by your parents or children? Do you have a pretty good idea of your basic plan but want to make sure all core components are in place? Are you considering a new career in your retirement and want an opportunity to network and share ideas? Are you starting out in your career and want to ensure that your career and life plan are in balance with each other? While being financially prepared for retirement is important, addressing the emotional, physical and psychological realities before retiring and integrating them into a balanced plan is ultimately the key to a successful and meaningful retirement.

Course Objectives

At the end of the course delegates will be able to:

  • Define your definition of retirement
  • Better understanding of the changes that will affect you and how to best manage them
  • See the value in your current work identity and determine how this will fit into your retirement identity
  • Establish how you are currently spending your time and what adjustments you would like to make to create a more balanced pace
  • Identify your current social support network.  Identify if or how that support network may change in retirement and how to manage that change
  • Feel confident and excited about this next stage in your life

Course Outline

  • The New Realities of Retirement
    •    How retirement has changed
    •    A more realistic definition
  • Managing Change
    •    Understanding the Transition Process
  • Work Identity
    •    What is important to you at work
    •    How can you transfer those needs into your retirement plan
    •    Options for working
  • Lifestyle
    •    Meaningful activities for retirement: staying connected
  • Relationships
    •    Building your support network

Your Life Plan

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Creativity and Innovation at Work

Creativity and Innovation at Work

No Events

How do perception, style and culture affect thought and action? How can you develop a more creative approach in yourself and a more creative climate in your organisation? This interdisciplinary course will give you an excellent grasp of the principles underlying creative thinking and problem solving and help you to promote imaginative, flexible and practical thought and action.

 Course Objectives

At the end of the course delegates will be able to:

  • Demonstrate characteristics of a successful creative team.
  • Identify roles that team members will play.
  • Manage an individual who might hinder creative sessions.
  • Use conflict to foster creativity.
  • Recognize the correct order for the creative problem solving processes.
  • Use creativity to solve a problem.
  • Use creativity to make a decision.

Course Outline

Organizing Creative Teams

  • Select characteristics of a successful creative team.
  • Demonstrate characteristics of a successful creative team.
  • Identify roles that team members will play etc

Conducting Team Sessions

  • Determine the most effective leader for a creative session.
  • Follow the steps for conducting a creative session.
  • Identify individuals who might hinder creative sessions.
  • Manage an individual who might hinder creative sessions.
  • Recognize factors that might inhibit team creativity.
  • Use conflict to foster creativity.

Promoting and Using Creativity

  • Follow the rules for a brainstorming session.
  • Recognize activities that can be used to promote team creativity.

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Excel Reports & Dashboards for Business Managers

Excel Reports & Dashboards for Business Managers

No Events

This course focuses on Creating Professional & User-Friendly Reports & Dashboards Using Excel. The course will enhance the capability of delegates to conceive and build analytical and visually appealing and user-friendly Key Performance Indicators (KPIs) reports and dashboards using Excel. This will aid Executive/Senior Management to easily analyze financial transactions and quickly identify and respond to business trends.

Course Objectives

At the end of the course delegates will have a good understanding of:

  • The opportunity to integrate the complex concept of Business Intelligence & Dashboards into their day-to-day analysis and reporting tasks using Excel.
  • The extensive use of Excel spreadsheets; therefore, delegates are expected to possess intermediate-level Excel skills with a strong grasp of concepts such as table structures, filtering, sorting, and use of Excel formulas.

Course Outline

  • Excel as Business Intelligence Software
  • Dashboards Vs Traditional Reports
  • Design Principles for Excel Reports & Dashboards
  • Data Model for Excel Reports & Dashboards
  • Excel Functions for Reports & Dashboards
  • Excel Tables and Charts for Reports & Dashboards
  • Pivot Tables for Excel Reports & Dashboards
  • Pivot Charts, Slicers & Sparklines
  • Automating Excel Reports & Dashboards
  • Converting your monthly reporting to a decision-based tool

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Building Financial Models with Excel

Building Financial Models with Excel

No Events

When looking at any financial opportunity the ability to perform accurate and realistic analysis is imperative. In today’s ever-changing business environment, the capability to write simple spreadsheets is not enough. You have to be able to incorporate all the “what if” scenarios and stress any proposal to its limits. A well-structured financial model can facilitate and improve the reliability and quality of your decision-making.

Course Objectives

At the end of the course delegates will have a good understanding of:

  • The different types of financial models and when each should be applied
  • Constructing financial models making use of a broad range of Excel methods and techniques
  • Incorporating elements such as risk, sensitivity, optimisation and forecasting into financial models
  • Meaningful management reports and charts for communication

Course Outline

  • Opening and closing Excel files
  • Excel screen menu and standard toolbar
  • Auto fill
  • Moving around a worksheet
  • Moving around the sheets in a workbook
  • Creating files
  • Deleting files and individual sheets
  • Changing column width and row height
  • Entering simple formulas
  • Entering labels
  • Cell referencing
  • Centring titles and merging cells
  • Simple cell formatting
  • Number formats
  • Changing font sizes and colours
  • Copy, cut and pasting cell contents
  • Inserting graphic objects
  • Custom views
  • Previewing worksheets
  • Printing documents and ranges

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Professional Report Writing

Professional Report Writing

City Start Dates Duration Cost Make a booking
London, United Kingdom 07 September 2020 1 week £2,850 Click here
London, United Kingdom 07 September 2020 2 weeks £4,850 Click here

The course is designed to help everyone who has the responsibility of writing professionally for either internal or external consumption. The course content has been pulled together to help each delegate develop the confidence needed to write a document that will be understood as well as generate the desired response.

Course Objectives

At the end of the course delegates will be able to:

  • Successfully plan and construct documents
  • Write with increased confidence in a more structured and disciplined manner
  • Avoid common errors and grammar mistakes that impact on their professional image
  • Build successful sentences and paragraphs through the use of punctuation
  • Produce documents which are clear, effective and professional
  • Write for a specific readership and for different circumstances
  • Analyze and edit their documents

Course Outline

  • Basic Grammar Essentials
  • Business Report Writing
  • Business Research Report Writing
  • Business Writing Skills
  • Editing Skills
  • Legal Proofreading Skills
  • Plain English Writing Skills
  • Polishing and Proofreading Your Writing
  • How to state your report in an objective and clear Manner
  • Identifying and planning a clear report structure
  • Writing so your readers easily identify what they need to know
  • Building rapport with your readers
  • Identifying and setting the right tone to suit your audience
  • How to keep your readers reading to the end of the report
  • How to make your language flow
  • The appropriate level of language
  • Writing with confidence and authoritatively
  • How use sentence construction effectively
  • Ensuring your punctuation is logical
  • How to ensure be grammar does not let you down
  • How to leave your reader with no doubts about your message.

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Balanced Scorecard as a Tool for Performance Management

Balanced Scorecard as a Tool for Performance Management

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 05 October 2020 1 week ₦210,000 Click here

The Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. Over the last decade the Balanced Scorecard has become established management best practice for the private sector but is equally applicable and beneficial for the public sector. Therefore for the benefit of effective delivery, this programme uses a lively mixture of theory and work on private/public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in their organization.

Course Objectives

At the end of the course delegates will be able to:

  • Describe the structure and typical content of a public/private sector Balanced Scorecard
  • Build a Balanced Scorecard for your organization
  • Use a Balanced Scorecard in a management-for-results environment
  • Understand how to use the Balanced Scorecard to align operational activity with strategy
  • Understand the Change Management implications of implementing a Balanced Scorecard

Course Outline

  • Balanced scorecard
  • Performance measurement
  • Outcomes and performance drivers
  • Structure of a Balanced Scorecard
  • Target setting
  • Performance measures for the four perspectives
  • Developing a Balanced Scorecard
  • The key process steps to develop a Balanced Scorecard
  • A timetable for development and involvement
  • Identifying and rationalizing strategic initiatives
  • Assessing and managing risks
  • Strategic management

  • Strategic planning

  • Strategy alignment

  • Strategy execution

  • Strategy focused organization

  • Strategy Maps

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Balanced Scorecard as a Tool for Performance Management

Balanced Scorecard as a Tool for Performance Management

City Start Dates Duration Cost Make a booking
London, United Kingdom 22 February 2021 1 week £2,850 Click here
London, United Kingdom 22 February 2021 2 weeks £4,850 Click here

The Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. Over the last decade the Balanced Scorecard has become established management best practice for the private sector but is equally applicable and beneficial for the public sector. Therefore for the benefit of effective delivery, this programme uses a lively mixture of theory and work on private/public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in their organization.

Course Objectives

At the end of the course delegates will be able to:

  • Describe the structure and typical content of a public/private sector Balanced Scorecard
  • Build a Balanced Scorecard for your organization
  • Use a Balanced Scorecard in a management-for-results environment
  • Understand how to use the Balanced Scorecard to align operational activity with strategy
  • Understand the Change Management implications of implementing a Balanced Scorecard

Course Outline

  • Balanced scorecard
  • Performance measurement
  • Outcomes and performance drivers
  • Structure of a Balanced Scorecard
  • Target setting
  • Performance measures for the four perspectives
  • Developing a Balanced Scorecard
  • The key process steps to develop a Balanced Scorecard
  • A timetable for development and involvement
  • Identifying and rationalizing strategic initiatives
  • Assessing and managing risks
  • Strategic management

  • Strategic planning

  • Strategy alignment

  • Strategy execution

  • Strategy focused organization

  • Strategy Maps

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Developing and Implementing Competency Framework

Developing and Implementing Competency Framework

No Events

The aim of this course is to assist managers and human resource practitioners to understand and apply the competency framework and the generic competency dictionary. Managers and practitioners will also be able to assess the required competencies when interviewing new recruits, manage performance as well as identify training needs of existing employees.

Course Objectives

  • Analysing jobs against skill levels required and core job tasks through the technical occupation matrix
  • Developing and manage competency based technical training programs for staff
  • Benchmarking the quality of competency based training and development programs against oil and gas standards
  • Setting up strategic talent pools through a practical step-by-step implementation guide
  • Measuring the Return On Investment (ROI) in competency development programs
  • Raising the profile of technical skills through professional development techniques

Course Outline

  • Designing competency-based frameworks
  • Defining competency evidence
  • Putting competency frameworks to use
  • Integrating with other HR processes
  • Assessing competence
  • Competency evaluation for training needs analysis
  • Using competency evidence for organisational review and audit

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Performance Management: Managing the Appraisal Process

Performance Management: Managing the Appraisal Process

No Events

This course has been designed to be a highly intensive and practical sessions of training, that will equip line managers with the skills and confidence to conduct those normally “dreaded” Employee Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as well as employee morale and competence enhancement.

Course Objectives
At the end of the course delegates will be able to:

  • Understand the Benefits of Performance Management as a crucial management vehicle for achieving organization goals
  • Have a basic understanding of Performance Management, including related tools and techniques
  • Know how to develop/formulate Goals/Objectives, Key Performance Indicators (KPIs), Competencies, and Performance Standards
  • Conduct an effective Performance Appraisal
  • Utilize Generic Performance Interviewing Skills such as effective listening, understanding body language, giving constructive feedback, responding with empathy, handling difficult appraisees etc.

Course Outline

  • The performance management cycle, and setting of standards
  • Setting “SMART” objectives
  • Planning and preparing for the appraisal
  • Undertaking the preparation before the appraisal
  • The appraisal meeting
  • Conducting the appraisal (facilitating agreement on Actual Performance and Ratings for each Performance Measure)
  • Identifying environmental barriers impacting on performance
  • Identifying jobholder (appraisee) training and development needs, and completing a Performance Optimization Plan (POP)
  • Identifying development needs and developing an ongoing personal development plan
  • Monitoring and collecting evidence, continuous feedback, no surprises
  • Self assessment and developing ownership (the 70/30 rule)
  • Handling the unexpected
  • Getting feedback from staff on how management perform

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Effective Negotiation and Mediation Skills

Effective Negotiation and Mediation Skills

No Events

Negotiation is a key skill for professionals. Through negotiation, individuals gain the ability to increase value in numerous aspects of their work by increasing the effectiveness of their communication skills and persuasiveness. Other benefits of being a skilled negotiator include avoiding being cheated, being able to counteract difficult negotiators and their tactics and know when and how to walk away from a negotiation.

 Course Objectives

At the end of the course delegates will be able to:

  • Build a stronger negotiation base, helping you to improve the outcome of deals
  • Develop analytical tools and frameworks for understanding and winning in more sophisticated negotiations
  • Acquire hands-on practice enabling you to strengthen weak points
  • Describe the basic principles of the negotiating and influencing process
  • Develop a range of techniques and skills aimed at improving performance
  • Apply these skills in a wide range of situations

Course Outline

  • Effective negotiation
  • What is negotiating?
  • The Four Phase Model of negotiating
  • Defining the Negotiation Environment
  • Conducting a principled negotiation
  • Standards for principled negotiation
  • Planning Wise Negotiation Outcomes
  • Forming a negotiation preparation plan
  • Setting the stage for successful negotiation
  • Going Head-to-Head with “Hardball” Negotiators
  • The Psychology of Successful Negotiation
  • Preparing for successful negotiation
  • Questioning, listening and influencing
  • Understanding behaviour and real power
  • Closing the deal that works for you
  • Using principled negotiation for conflict resolution
  • Applying your skills in a life-like case study

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Negotiation and Mediation Skills

Effective Negotiation and Mediation Skills

No Events

Negotiation is a key skill for professionals. Through negotiation, individuals gain the ability to increase value in numerous aspects of their work by increasing the effectiveness of their communication skills and persuasiveness. Other benefits of being a skilled negotiator include avoiding being cheated, being able to counteract difficult negotiators and their tactics and know when and how to walk away from a negotiation.

 Course Objectives

At the end of the course delegates will be able to:

  • Build a stronger negotiation base, helping you to improve the outcome of deals
  • Develop analytical tools and frameworks for understanding and winning in more sophisticated negotiations
  • Acquire hands-on practice enabling you to strengthen weak points
  • Describe the basic principles of the negotiating and influencing process
  • Develop a range of techniques and skills aimed at improving performance
  • Apply these skills in a wide range of situations

Course Outline

  • Effective negotiation
  • What is negotiating?
  • The Four Phase Model of negotiating
  • Defining the Negotiation Environment
  • Conducting a principled negotiation
  • Standards for principled negotiation
  • Planning Wise Negotiation Outcomes
  • Forming a negotiation preparation plan
  • Setting the stage for successful negotiation
  • Going Head-to-Head with “Hardball” Negotiators
  • The Psychology of Successful Negotiation
  • Preparing for successful negotiation
  • Questioning, listening and influencing
  • Understanding behaviour and real power
  • Closing the deal that works for you
  • Using principled negotiation for conflict resolution
  • Applying your skills in a life-like case study

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Conflict Resolution and Management

Effective Conflict Resolution and Management

No Events

Each session of this course will provide compound theoretical overview on the aspects of conflict management. It will also incorporate a range of participatory activities – class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.

 Course Objectives

At the end of the course delegates will be able to:

  • Discuss and define the multiple understandings, assumptions of conflict, and to understand the causes of conflict theories
  • Describe and conduct methods of conflict analysis
  • Recognize the styles, methods and approaches of dealing with conflict
  •  Identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
  • Choose appropriate behaviours or change perceptions to prevent or resolve conflict
  • Effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
  • Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
  •  Acquire negotiation and mediating skills to be able to build agreement between conflicting parties
  • Become better at managing themselves and others when there is conflict
  • Lead and motivate employees out of conflict causing behaviours, to increase morale and build more productive teams
  • Handle anger and emotion more professionally and deal with negative or aggressive behaviours more successfully

Course Outline

  • Understanding Conflict
  • Analyzing Conflict
  • Responding to Conflict
  • Communication in Conflicts
  • Conflict Resolution Strategies
  • Conflict in Organizations
  • Conditions and antecedents of conflict in the organizations
  • Employee motivation and expectations
  • Interpersonal and organizational factors
  • Types of conflicts
  • Stages of organizational conflicts
  • Manager’s role in managing conflict
  • Conflict prevention

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Professional Leadership and Higher Education Administration

Professional Leadership and Higher Education Administration

No Events

It course provides the opportunity to refresh skills, develop new ideas and network with peers in similar roles from across the world. The course programme is intensive and centres on the production and presentation of a strategic plan for a fictional university.  The participants will work in teams devising material throughout the week and building up to and preparing for a presentation to the chair of their Governing Body. All of the contributors to the programme are active in the areas they will facilitate.

Course Objectives

At the end of the course delegates will understand:

  • The diversity of world wide higher education system;
  • A greater sense of the challenges they face within the changing landscape of higher education;
  • A greater understanding of the relationship between management and governance
  • Effective team working, time management and presentation skills
  • A good knowledge of strategic planning.

Course Outline

  • Foundations of Management Learning
  • Financial Management
  • Planning and Operations
  • Human Resource Management
  • Information Management
  • The Higher Education Environment
  • Personnel Management: Policy and Procedural Issues
  • Masters Project

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Institutional and Organizational Development

Effective Institutional and Organizational Development

No Events

The course is designed for senior managers across various professions. It addresses modules that tackle the rationale, principles, and processes of institutional and organizational change. It discusses the various constraints and challenges that confront a change manager and the means to effectively address them.

Course Objectives

At the end of the course delegates will be able to:

  • Understand the importance of managing change to improve performance;
  • Differentiate institutions from organizations;
  • Describe the basic procedures for identifying and resolving institutional/organizational constraints
  • Have acquired tools to analyze organizations as open systems: understanding organizations in relation to their environment
  • Be able to analyze and assess the performance of an organization in a systematic way
  • How to identify and decide on strategies for improving organizational capacity
  • Identify and explain key lessons from actual experiences in change management programs within developing country perspective

Course Outline

  • The historical roots of OD
  • An overview of common approaches
  • Personal assessment and goal-setting, using a framework of OD competencies
  • Transparency, Corporate Social Responsibility and compliance: The role of
  • ethics in organizational development
  • Transformation and strategic change management
  • Creating a culture of continuous improvement and alignment around shared goals
  • Planning and implementation of organization development processes
  • Making change easier and faster
  • Enhancing the quality and speed of decisions
  • Making conflict constructive instead of destructive

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Strategic Communications Management

Strategic Communications Management

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 21 October 2020 3 days ₦189,000 Click here

The course aims to help equip delegates to manage organisations’ stakeholder relationships through innovative planned communication, which can be monitored and evaluated. Strategic communications is about creating benign enabling environments for the effective and sustainable implementation of policy, programs, development and reform. It is about attitude, opinion and behaviour and how these can be encouraged, shaped or changed to support and contribute to achieving desired outcomes.

Course Objectives

At the end of the course delegates will be able to:

  • Plan your communications strategy
  • Align your communications with the organisation’s overall strategy
  • Plan your interventions
  • Measure the outcomes
  • Communicate change

Course Outline

  •    What we mean by communications strategy
    •    The terminology and the thinking
    •    The elements that make up a strategy
    •    Managing Resources Efficiently: People, Technology and Budgets
    •    Turning these elements into a communications plan
    •    Identifying the appropriate channels for your communications
    •    Turning Managers into Effective Communicators: Capabilities, Core
    Competencies and Performance
    •    Building feedback into the system
    •    Auditing and surveying your audiences
    •    Innovating and Adapting: Responding to a Continuously Changing Environment
    •    Accountability: Measuring and Valuing Changes to Reputation, Brand and the Triple Bottom Line
    •    Communicating to bring about organisational change

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Strategic Communications Management

Strategic Communications Management

No Events

The course aims to help equip delegates to manage organisations’ stakeholder relationships through innovative planned communication, which can be monitored and evaluated. Strategic communications is about creating benign enabling environments for the effective and sustainable implementation of policy, programs, development and reform. It is about attitude, opinion and behaviour and how these can be encouraged, shaped or changed to support and contribute to achieving desired outcomes.

Course Objectives

At the end of the course delegates will be able to:

  • Plan your communications strategy
  • Align your communications with the organisation’s overall strategy
  • Plan your interventions
  • Measure the outcomes
  • Communicate change

Course Outline

  •    What we mean by communications strategy
    •    The terminology and the thinking
    •    The elements that make up a strategy
    •    Managing Resources Efficiently: People, Technology and Budgets
    •    Turning these elements into a communications plan
    •    Identifying the appropriate channels for your communications
    •    Turning Managers into Effective Communicators: Capabilities, Core
    Competencies and Performance
    •    Building feedback into the system
    •    Auditing and surveying your audiences
    •    Innovating and Adapting: Responding to a Continuously Changing Environment
    •    Accountability: Measuring and Valuing Changes to Reputation, Brand and the Triple Bottom Line
    •    Communicating to bring about organisational change

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Administration and Task Management

Effective Administration and Task Management

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 03 August 2020 1 week ₦210,000 Click here

It would be next to impossible to be able to effectively manage task to the point of successfully implementing them without key and essential ingredients. This course will focus on points such as how to prioritize your work so you can get the most important things done.  We will look at how to manage time wasters, delegate the right task, to the right person. This course will help each delegate understand the difference between being busy from being effective. We would develop SMART targets like you’ve never seen before. You will learn how to handle interruptions quickly as well as identify your own personal time saving tips.

Course Objectives

At the end of the course delegates will understand how to:

  • Distinguish between “busy work” and “productive work”.
  • Identify people who waste your time; and what you can do about it.
  • Prioritise your work, so you always get the most important things done.
  • Avoid procrastination and concentrate on the most valuable tasks.
  • Use SMART targets to aid in your time management.
  • Delegate the right task, to the right person, for the right reasons.
  • Identify your own personal, timesaving tips.
  • Resist being distracted off topic; how to keep your mind focused onto the task at hand.
  • Apply the 80–20 rule to your own time management.
  • Solve problems more quickly and effectively.
  • Personal effectiveness training
  • Improve your productivity by managing your mood.
  • Maintain a positive mental attitude.
  • Keep office conversations on productive, rather than non-productive topics.
  • Use the continuous improvement cycle: Plan, Action, Feedback, Change.
  • How to use feedback to improve results.
  • Develop a personal action to take away.

Course Outline

  • Positive Mental Attitude: How it affects tangible results
  • Learn the EDISON success formula
  • Avoid the opposite: How to fail…
  • Practical exercises for the delegates

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

21st Century Records and Information Management

21st Century Records and Information Management

City Start Dates Duration Cost Make a booking
London, United Kingdom 10 August 2020 1 week £2,850 Click here
London, United Kingdom 10 August 2020 2 weeks £4,850 Click here

This course will enable each participant to gain or develop knowledge and skills in records and information management. It will provide an understanding of contemporary information and records management issues against the background of historical needs and goals of information and record users. Uniquely, it will pay special attention to the management of digital records and electronic resources (ICT). At the end of the course we hope that each delegate would develop skills in the core competencies of archives, records and information management, digitisation, digital curation and preservation issues, archival theory, user needs and description, cataloguing and navigation.

Course Objectives

At the end of the course delegates will be able to:

  • Facilitate best practice in records and information management
  • Develop their professionalism and expertise
  • Equip records staff with the range of skills needed for effective record keeping
  • Explain the broad national and international context for records and information management
  • Raise awareness across current developments in records management and information policy
  • Enable delegates to manage their own continuing professional development

Course Outline

  • Introduction – basic concepts
  • Records management tools
  • Effective records storage and retrieval
  • Cataloguing guidelines
  • Are all records archives and are all archives records?
  • ICT and records management – Data Management and Scanning
  • Exporting and transferring electronic records
  • Technical considerations
  • Records lifecycle approach
  • Designing a file plan
  • Records Destruction
  • Legal framework/compliance
  • Information Management policies
  • Copyright and ownership
  • Records risk management
  • Preventive conservation measures
  • Effective Time Management
  • Building an Effective Team
  • Performance Management

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Quality Management Systems

Quality Management Systems

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 26 August 2020 3 days ₦189,000 Click here

Through your Quality Management System you should be assured that products and services consistently meet customers’ needs and expectations and continually improve your ability to do so. This course will provide all you need to do this whether you are new to quality management systems or developing and improving mature systems.

Course Objectives

At the end of the course delegates will be able to:

  • Analyse contemporary business trends and apply this knowledge to their management system
  • Identify recent and ‘better practice’ methodologies for business planning
  • Identify recent and ‘better practice’ methodologies for business performance measurement

Course Outline

  • The contemporary business enterprise
  • Business strategy
  • SWOT analysis and organisational capabilities
  • Environmental scanning
  • Stakeholder analysis
  • Organisational culture
  • Business planning components and terminology
  • Typical business planning formats
  • Relevant contemporary management models
  • Business planning links to ISO 9000:2000
  • Process and functional approaches to organisational effectiveness
  • Process mapping and process improvement
  • Typical performance measures
  • Key performance indicators
  • The ‘Balanced Scorecard’

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Quality Management Systems

Quality Management Systems

No Events

Through your Quality Management System you should be assured that products and services consistently meet customers’ needs and expectations and continually improve your ability to do so. This course will provide all you need to do this whether you are new to quality management systems or developing and improving mature systems.

Course Objectives

At the end of the course delegates will be able to:

  • Analyse contemporary business trends and apply this knowledge to their management system
  • Identify recent and ‘better practice’ methodologies for business planning
  • Identify recent and ‘better practice’ methodologies for business performance measurement

Course Outline

  • The contemporary business enterprise
  • Business strategy
  • SWOT analysis and organisational capabilities
  • Environmental scanning
  • Stakeholder analysis
  • Organisational culture
  • Business planning components and terminology
  • Typical business planning formats
  • Relevant contemporary management models
  • Business planning links to ISO 9000:2000
  • Process and functional approaches to organisational effectiveness
  • Process mapping and process improvement
  • Typical performance measures
  • Key performance indicators
  • The ‘Balanced Scorecard’

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Good Governance in Public Sector Administration

Good Governance in Public Sector Administration

No Events

The entirety of this course focuses on public accountability and policies that need be put in place to ensure this. This course will cover the principles and policies associated with good governance; the participation of stakeholders in the public sector; accountability and equity practices; the concepts of managerial transparency and organisational culture. There will be comparative case studies using national and international examples of good governance.

Course Objectives

At the end of the course delegates will understand the essence of:

  • Discipline
  • Transparency
  • Independence
  • Accountability
  • Responsibility
  • Fairness
  • Social responsibility

Course Outline

  • Introduction to corporate governance
  • Balance between performance and conformance
  • Performance evaluation and managing the appraisal process
  • Risk management and internal controls
  • Forward-looking – proactive governance approach
  • Stakeholder-inclusive approach
  • Importance of meaningful corporate disclosure
  • Stakeholders to determine what represents good governance practice
  • Constitution and operation of the Board and its committees
  • Risk management and internal controls
  • Internal audit
  • Sustainability
  • Ethics and organisational integrity
  • Disclosure practices
  • Getting it right

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Good Governance in Public Sector Administration

Good Governance in Public Sector Administration

No Events

The entirety of this course focuses on public accountability and policies that need be put in place to ensure this. This course will cover the principles and policies associated with good governance; the participation of stakeholders in the public sector; accountability and equity practices; the concepts of managerial transparency and organisational culture. There will be comparative case studies using national and international examples of good governance.

Course Objectives

At the end of the course delegates will understand the essence of:

  • Discipline
  • Transparency
  • Independence
  • Accountability
  • Responsibility
  • Fairness
  • Social responsibility

Course Outline

  • Introduction to corporate governance
  • Balance between performance and conformance
  • Performance evaluation and managing the appraisal process
  • Risk management and internal controls
  • Forward-looking – proactive governance approach
  • Stakeholder-inclusive approach
  • Importance of meaningful corporate disclosure
  • Stakeholders to determine what represents good governance practice
  • Constitution and operation of the Board and its committees
  • Risk management and internal controls
  • Internal audit
  • Sustainability
  • Ethics and organisational integrity
  • Disclosure practices
  • Getting it right

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Management Skills for Executive Secretary and PA

Management Skills for Executive Secretary and PA

No Events

The course is designed to help delegates gain a detailed understanding of the demands, motives and problems of the executive secretary and PA. You will learn how to expand and improve your contribution to the management team while learning the art of pro-activity in the job. This course will take you beyond basic requirements of the average secretary into the advanced skills and techniques you need to become a dynamic Executive Secretary/PA.

Course Objectives

At the end of the course delegates will be able to:

  • Identifying the key areas for development in this job role, increasing the contribution made to the company; laying the foundations; assessing your contribution.
  • Managing your boss successfully; making relationships work; developing your network; communication and the importance of feedback.
  • Increasing your contribution to the management team through basic group dynamics and teamwork.
  • Developing personal management skills; setting objectives; prioritising tasks; understanding time management; delegating successfully; problem solving.
  • Organising effective systems; travel; informal and formal meetings; minute taking.
  • Effective communication; learning how to be assertive and stay in control; the telephone; dealing with difficult people; developing a personal action plan.

Course Outline

  • Clarifying the expanded role of an Executive Secretary and understanding the full scope of the areas you need to address
  • Developing and working as a successful team with your manager, so that you are both more efficient and get more done
  • How an effective PA contributes to their managers success through aligned objectives
  • Managing office time – yours, your manager’s and both together as a team
  • Projecting a “Personal PR” image that reflects positively on your boss and department
  • A Project Management Toolbox to help you set up and run small but complicated projects
  • Handling the additional stress you will expect to encounter as an Executive Secretary

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Management Skills for Executive Secretary and PA

Management Skills for Executive Secretary and PA

No Events

The course is designed to help delegates gain a detailed understanding of the demands, motives and problems of the executive secretary and PA. You will learn how to expand and improve your contribution to the management team while learning the art of pro-activity in the job. This course will take you beyond basic requirements of the average secretary into the advanced skills and techniques you need to become a dynamic Executive Secretary/PA.

Course Objectives

At the end of the course delegates will be able to:

  • Identifying the key areas for development in this job role, increasing the contribution made to the company; laying the foundations; assessing your contribution.
  • Managing your boss successfully; making relationships work; developing your network; communication and the importance of feedback.
  • Increasing your contribution to the management team through basic group dynamics and teamwork.
  • Developing personal management skills; setting objectives; prioritising tasks; understanding time management; delegating successfully; problem solving.
  • Organising effective systems; travel; informal and formal meetings; minute taking.
  • Effective communication; learning how to be assertive and stay in control; the telephone; dealing with difficult people; developing a personal action plan.

Course Outline

  • Clarifying the expanded role of an Executive Secretary and understanding the full scope of the areas you need to address
  • Developing and working as a successful team with your manager, so that you are both more efficient and get more done
  • How an effective PA contributes to their managers success through aligned objectives
  • Managing office time – yours, your manager’s and both together as a team
  • Projecting a “Personal PR” image that reflects positively on your boss and department
  • A Project Management Toolbox to help you set up and run small but complicated projects
  • Handling the additional stress you will expect to encounter as an Executive Secretary

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Human Resources Management Roles of Departmental Managers

Human Resources Management Roles of Departmental Managers

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 17 August 2020 3 days ₦189,000 Click here

This course has been designed to help delegates understand the skills and knowledge required to carry out your legal and HR roles and responsibilities as a line manager. This workshop is highly participative and blends theory with practical activities such case studies and role-play. There are lots of opportunities for delegates to practice using the tools and techniques provided and to gain both individual and group feedback.

Course Objectives

At the end of the course delegates will be able to:

  • Understand the strategic role that HR plays within an organisation
  • Understand and perform the key HR responsibilities of the line manager
  • Operate within the employment law framework and know how and where to get additional support or information as required
  • Understand how a standard grievance and discipline process works and the role of the line manager in the process
  • Manage and participate in recruitment and selection processes
  • Identify and operate HR processes that contribute to the motivation and retention of employees
  • Manage performance using a standard ‘personal development review’ process

Course Outline

  • The role of the line manager
  • HR responsibilities of the line manager
  • An overview of employment law including equal opportunities legislation and the data protection act
  • Grievance and disciplinary procedures
  • Recruitment and selection processes
  • Strategies for motivating and retaining employees
  • Managing performance

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Strategic Planning for Security and Development

Strategic Planning for Security and Development

No Events

Strategic planning for security and development at both the international and the national levels, refers to the objective of producing orderly, just, and peaceful relations to deal with the problems encountered in a complex and rapidly changing world. The essence this course is that it is a process of continuing creativity in the search for adjustment and accommodation in the midst of uncertainty. Although we are moving towards a “new world order,” the global order is still based on the old political order. The old political order was governed by the hegemonic domination of the two superpowers. Its thinking and practices on statehood, sovereignty, and security need to be examined in light of best practices.

Course Objectives

At the end of the course delegates will understand:

  • Governance
  • Strategic Development
  • National Security
  • Stabilization
  • Conflict Analysis
  • And other security related issues

Course Outline

  • National Security Strategy
  • Resourcing for National Security Strategy
  • Informational Technology and Security
  • Press and National Security
  • Diplomacy
  • Communication and Media Community Mobilization.
  • Dimensions in Diversity.
  • Environment Issues: Policy and Practice.
  • Gender and Empowerment Good Governance and Civil Society
  • Effective Leadership in a Democracy.
  • Management Skill for the MOD
  • Policy Development: Principles and Practices
  • Project Development for Community Empowerment
  • Monitoring and evaluation
  • Quantitative & Qualitative evaluation
  • Measures and data management

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Strategic Leadership Skills for the 21st Century Leader

Strategic Leadership Skills for the 21st Century Leader

No Events

Focusing on the development of your leadership role and personal style of leadership, this is a practical course set within the context of your business, and both its current and future strategic imperatives.  The purpose of this course is to enable you as a leader in your organisation to initiate and address issues connected with change, complexity and innovation. This enjoyable course is participatory, and structured around action learning. The approach encourages discipline and a closer focus on the development of tailored plans that reach goals.  The course objectives are for participants to recognise and develop the key leadership skills that will make a difference.

Course Objectives

At the end of this course delegates will be able to: 


  • Enhanced skills and confidence levels
  • Better understanding of performance and change management issues
  • Improved competence in gaining the trust and support of colleagues
  • Discussed the needs of strategic, business and operational planning
  • Examined and develop a range of leadership skills: presenting ideas; making a case for change; decision-making; influencing; negotiating; interviewing; team working
  • Review challenges and opportunities for change
  • Explore the advantages and disadvantages of different leadership styles
  • Gain insight into their personal leadership and development priorities.

Course Outline

  • Strategic planning
  • Defining stakeholders and their needs
  • Increasing everyone’s ownership of and commitment to change
  • Clarification of strategic and operational programmes and projects
  • Elements of Good Governance
  • Making Quality Count – defining measures of success
  • Understanding and managing effective contracts
  • Gaining the trust and support of colleagues
  • Effective working relationships
  • Leadership styles and skills development

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Strategic Communications Management

Strategic Communications Management

City Start Dates Duration Cost Make a booking
Dubai, United Arab Emirates 14 September 2020 1 week £2,850 Click here
Dubai, United Arab Emirates 14 September 2020 2 weeks £4,850 Click here

The course aims to help equip delegates to manage organisations’ stakeholder relationships through innovative planned communication, which can be monitored and evaluated. Strategic communications is about creating benign enabling environments for the effective and sustainable implementation of policy, programs, development and reform. It is about attitude, opinion and behaviour and how these can be encouraged, shaped or changed to support and contribute to achieving desired outcomes.

Course Objectives

At the end of the course delegates will be able to:

  • Plan your communications strategy
  • Align your communications with the organisation’s overall strategy
  • Plan your interventions
  • Measure the outcomes
  • Communicate change

Course Outline

  •    What we mean by communications strategy
    •    The terminology and the thinking
    •    The elements that make up a strategy
    •    Managing Resources Efficiently: People, Technology and Budgets
    •    Turning these elements into a communications plan
    •    Identifying the appropriate channels for your communications
    •    Turning Managers into Effective Communicators: Capabilities, Core
    Competencies and Performance
    •    Building feedback into the system
    •    Auditing and surveying your audiences
    •    Innovating and Adapting: Responding to a Continuously Changing Environment
    •    Accountability: Measuring and Valuing Changes to Reputation, Brand and the Triple Bottom Line
    •    Communicating to bring about organisational change

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Quality Management Systems

Quality Management Systems

No Events

Through your Quality Management System you should be assured that products and services consistently meet customers’ needs and expectations and continually improve your ability to do so. This course will provide all you need to do this whether you are new to quality management systems or developing and improving mature systems.

Course Objectives

At the end of the course delegates will be able to:

  • Analyse contemporary business trends and apply this knowledge to their management system
  • Identify recent and ‘better practice’ methodologies for business planning
  • Identify recent and ‘better practice’ methodologies for business performance measurement

Course Outline

  • The contemporary business enterprise
  • Business strategy
  • SWOT analysis and organisational capabilities
  • Environmental scanning
  • Stakeholder analysis
  • Organisational culture
  • Business planning components and terminology
  • Typical business planning formats
  • Relevant contemporary management models
  • Business planning links to ISO 9000:2000
  • Process and functional approaches to organisational effectiveness
  • Process mapping and process improvement
  • Typical performance measures
  • Key performance indicators
  • The ‘Balanced Scorecard’

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Public Healthcare Management

Public Healthcare Management

No Events

This healthcare management course will focus on the understanding of contemporary health issues which are influenced by various factors such as economic, social, cultural, political and psychological etc. This course will provide opportunities to explore the nature of health needs and health policy of different government. The course places high priority on health promotion, professional development and management of organisations.

Course Objectives

  • Advanced knowledge in key areas relevant to international healthcare systems, their management and reform
  • Awareness of key leadership and influencing behaviours
  • Knowledge of factors that facilitate complex change management
  • Awareness of the need for forward-looking strategizing and innovation in sustaining excellence in healthcare delivery
  • Political and media ‘intelligence’ and skills in gaining patient and public perspectives and confidence
  • Critical appraisal, reflexive and communication skills to develop managers who understand, practice and promote evidence-based healthcare

Course Outline

  • The policy-making process in health and using this understanding to improve the quality of public decision-making
  • Evaluating ways of improving health system performance in countries across the world, from developed countries to the third world
  • Improving the quality, organisation and management of health services
  • Using economic and epidemiological analysis to guide disease prevention and treatment in areas such as malaria, HIV/AIDS, TB, vaccine-preventable diseases, child health, and cancers
  • Pioneering ways of using routine data to evaluate and improve service quality
  • Understanding the influences on health of individual behaviours including sexual practices, drug use, and gender violence, and evaluating behavioural change interventions
  • Assessing the effect of environmental factors on health, especially climate change, air pollution, housing and transport, and evaluating public health policies in these areas
  • Understanding global influences on health and health systems including the role of transnational companies such as the tobacco industry, and the spread of pandemic diseases

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Profitable Investment and Financial Management in Retirement

Profitable Investment and Financial Management in Retirement

No Events

You have successfully passed through the many phases of life, overcome many hurdles in your long career, seen the ups and downs, and so on. Now it’s the time to enter a new phase—Retirement. It means retiring from work, not life. Like changing from the fast lane to the slower lane where the drive is far more relaxed, scenic and pleasurable. It’s just another phase in one’s life. Retirement is a state of mind as well as a financial issue.  For most people, the regular income comes in the form of a salary, which is paid monthly. Because of the regularity of income during our working life, we usually adapt our spending to fit in with our income patterns. During retirement, or at some stage before, we also need to plan what we are going to do with our retirement savings. In view of the above facts, it falls on the concerned person to do financial planning in a way he/she not only maintains the lifestyle but also has financial independence as well.

Course Objectives

At the end of the course delegates will have a good understanding of:

  • Need for an investment plan
  • Financial implications of your investment decision
  • Various investment avenues in the Indian financial market
  • Investment strategies to achieve your financial goals
  • Calculation of personal networth and annual personal budget

Course Outline

Retirement plan

  • How much retirement income will I need?
  • Financial Planning
  • Investment Planning
  • Planning Process

The five steps of the financial planning process are:

  • Gathering your financial data such as details on your income, debt level, commitments, etc.
  • Identifying your goals
  • Identifying any financial issues or gaps between where you are now financially and where you want to be
  • Preparing your financial plan, which will identify recommended investments and will address your attitude to risk
  • Implementing financial plan—review and revise your plan—to ensure it stays up-to-date and relevant to the economy and changing lifestyle

Financial Planning and setting up a SMART Goal

Savings and Investment

Finding the Right Balance between Saving and Investing

Loans and Investments

Risk vs Returns

Inflation Effects on Investment

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Professional Report Writing

Professional Report Writing

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 05 August 2020 3 days ₦189,000 Click here
Lagos, Nigeria 25 November 2020 3 days ₦189,000 Click here

The course is designed to help everyone who has the responsibility of writing professionally for either internal or external consumption. The course content has been pulled together to help each delegate develop the confidence needed to write a document that will be understood as well as generate the desired response.

Course Objectives

At the end of the course delegates will be able to:

  • Successfully plan and construct documents
  • Write with increased confidence in a more structured and disciplined manner
  • Avoid common errors and grammar mistakes that impact on their professional image
  • Build successful sentences and paragraphs through the use of punctuation
  • Produce documents which are clear, effective and professional
  • Write for a specific readership and for different circumstances
  • Analyze and edit their documents

Course Outline

  • Basic Grammar Essentials
  • Business Report Writing
  • Business Research Report Writing
  • Business Writing Skills
  • Editing Skills
  • Legal Proofreading Skills
  • Plain English Writing Skills
  • Polishing and Proofreading Your Writing
  • How to state your report in an objective and clear Manner
  • Identifying and planning a clear report structure
  • Writing so your readers easily identify what they need to know
  • Building rapport with your readers
  • Identifying and setting the right tone to suit your audience
  • How to keep your readers reading to the end of the report
  • How to make your language flow
  • The appropriate level of language
  • Writing with confidence and authoritatively
  • How use sentence construction effectively
  • Ensuring your punctuation is logical
  • How to ensure be grammar does not let you down
  • How to leave your reader with no doubts about your message.

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Professional Leadership and Higher Education Administration

Professional Leadership and Higher Education Administration

No Events

It course provides the opportunity to refresh skills, develop new ideas and network with peers in similar roles from across the world. The course programme is intensive and centres on the production and presentation of a strategic plan for a fictional university.  The participants will work in teams devising material throughout the week and building up to and preparing for a presentation to the chair of their Governing Body. All of the contributors to the programme are active in the areas they will facilitate.

Course Objectives

At the end of the course delegates will understand:

  • The diversity of world wide higher education system;
  • A greater sense of the challenges they face within the changing landscape of higher education;
  • A greater understanding of the relationship between management and governance
  • Effective team working, time management and presentation skills
  • A good knowledge of strategic planning.

Course Outline

  • Foundations of Management Learning
  • Financial Management
  • Planning and Operations
  • Human Resource Management
  • Information Management
  • The Higher Education Environment
  • Personnel Management: Policy and Procedural Issues
  • Masters Project

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Planning for Retirement

Planning for Retirement

No Events

Are you excited about your retirement but worried about getting bored and not having enough to do? Has your work consumed you over the past 30 – 35 years and you are no longer sure what interests you have outside of work? Are you concerned about a lack of a predictable structure, a different or limited social network or the demands that may be placed on you by your parents or children? Do you have a pretty good idea of your basic plan but want to make sure all core components are in place? Are you considering a new career in your retirement and want an opportunity to network and share ideas? Are you starting out in your career and want to ensure that your career and life plan are in balance with each other? While being financially prepared for retirement is important, addressing the emotional, physical and psychological realities before retiring and integrating them into a balanced plan is ultimately the key to a successful and meaningful retirement.

Course Objectives

At the end of the course delegates will be able to:

  • Define your definition of retirement
  • Better understanding of the changes that will affect you and how to best manage them
  • See the value in your current work identity and determine how this will fit into your retirement identity
  • Establish how you are currently spending your time and what adjustments you would like to make to create a more balanced pace
  • Identify your current social support network.  Identify if or how that support network may change in retirement and how to manage that change
  • Feel confident and excited about this next stage in your life

Course Outline

  • The New Realities of Retirement
    •    How retirement has changed
    •    A more realistic definition
  • Managing Change
    •    Understanding the Transition Process
  • Work Identity
    •    What is important to you at work
    •    How can you transfer those needs into your retirement plan
    •    Options for working
  • Lifestyle
    •    Meaningful activities for retirement: staying connected
  • Relationships
    •    Building your support network

Your Life Plan

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Performance Management: Managing the Appraisal Process

Performance Management: Managing the Appraisal Process

No Events

This course has been designed to be a highly intensive and practical sessions of training, that will equip line managers with the skills and confidence to conduct those normally “dreaded” Employee Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as well as employee morale and competence enhancement.

Course Objectives
At the end of the course delegates will be able to:

  • Understand the Benefits of Performance Management as a crucial management vehicle for achieving organization goals
  • Have a basic understanding of Performance Management, including related tools and techniques
  • Know how to develop/formulate Goals/Objectives, Key Performance Indicators (KPIs), Competencies, and Performance Standards
  • Conduct an effective Performance Appraisal
  • Utilize Generic Performance Interviewing Skills such as effective listening, understanding body language, giving constructive feedback, responding with empathy, handling difficult appraisees etc.

Course Outline

  • The performance management cycle, and setting of standards
  • Setting “SMART” objectives
  • Planning and preparing for the appraisal
  • Undertaking the preparation before the appraisal
  • The appraisal meeting
  • Conducting the appraisal (facilitating agreement on Actual Performance and Ratings for each Performance Measure)
  • Identifying environmental barriers impacting on performance
  • Identifying jobholder (appraisee) training and development needs, and completing a Performance Optimization Plan (POP)
  • Identifying development needs and developing an ongoing personal development plan
  • Monitoring and collecting evidence, continuous feedback, no surprises
  • Self assessment and developing ownership (the 70/30 rule)
  • Handling the unexpected
  • Getting feedback from staff on how management perform

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Managing Leading and Working with Personality Types and Characters

Managing, Leading and Working with Personality Types and Characters

No Events

Anyone who needs to interact, engage, communicate, influence, manage, supervise, impress, sell, lead, inspire or make an excellent impression on individuals, teams or groups will benefit hugely from the powerful and practical content of this course. If you struggle to get your point across, to make a positive impact, to influence behaviour, to break a cycle of poor / negative communication… please attend, your life will change forever if you take on-board the concepts shared, explored and practiced here. The course will be fun, challenging and fully interactive and supported by presentations, demonstrations, interactive discussions, debate, group work and individual tasks and there will be plenty of opportunity to practice in a safe environment, but don’t worry, you won’t be forced to perform or made to feel uncomfortable at any time. This is about great learning with like-minded professionals in a fun environment!

 

Course Objectives

At the end of the course delegates will be able to:

  • Understand the importance of values, beliefs and motivations
  • See below surface behaviours into drivers and triggers
  • Leave with a new understanding of people
  • Develop life changing skills, behaviours and habits
  • Communicate better than ever before
  • Develop huge rapport and empathy skills
  • Learn how positively influence difficult people
  • Learn how to recognize and engage with multiple personality types
  • Get the very best out of people and build strong working relationships
  • Achieve “break through” with difficult characters
  • Significantly reduce the stresses of working with people

Course Outline

  • Behaviours, beliefs, values, motivations, iceberg
  • Conversation skills
  • Building rapport, being in rapport
  • Transactional analysis
  • Meta-programmes
  • VAKOG filter principals
  • The OK Corale
  • Johari Window
  • Maslow Hierarchy of needs
  • Strengths Deployment Inventory
  • Thomas Kilman character traits
  • The power of Emotional Intelligence

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Management Skills for Executive Secretary and PA

Management Skills for Executive Secretary and PA

No Events

The course is designed to help delegates gain a detailed understanding of the demands, motives and problems of the executive secretary and PA. You will learn how to expand and improve your contribution to the management team while learning the art of pro-activity in the job. This course will take you beyond basic requirements of the average secretary into the advanced skills and techniques you need to become a dynamic Executive Secretary/PA.

Course Objectives

At the end of the course delegates will be able to:

  • Identifying the key areas for development in this job role, increasing the contribution made to the company; laying the foundations; assessing your contribution.
  • Managing your boss successfully; making relationships work; developing your network; communication and the importance of feedback.
  • Increasing your contribution to the management team through basic group dynamics and teamwork.
  • Developing personal management skills; setting objectives; prioritising tasks; understanding time management; delegating successfully; problem solving.
  • Organising effective systems; travel; informal and formal meetings; minute taking.
  • Effective communication; learning how to be assertive and stay in control; the telephone; dealing with difficult people; developing a personal action plan.

Course Outline

  • Clarifying the expanded role of an Executive Secretary and understanding the full scope of the areas you need to address
  • Developing and working as a successful team with your manager, so that you are both more efficient and get more done
  • How an effective PA contributes to their managers success through aligned objectives
  • Managing office time – yours, your manager’s and both together as a team
  • Projecting a “Personal PR” image that reflects positively on your boss and department
  • A Project Management Toolbox to help you set up and run small but complicated projects
  • Handling the additional stress you will expect to encounter as an Executive Secretary

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Life After Retirement

Life After Retirement

No Events

This course has been designed as a chance for people who are approaching retirement to start to think about how they will spend their time so that they can enjoy it and feel fulfilled. Each delegate would receive input from a facilitator, share thoughts and ideas and leave with some structure around which they can do their own retirement planning.

Course Objective

At the end of the course delegates will be able to:

  • Plan a smooth transition into retirement
  • Understand the psychological aspects of retirement
  • Consider steps necessary for planning retirement
  • Develop enjoyable lifestyle that retirement can produce
  • Address the fears and financial worries that can be associated with retirement
  • Delegates will learn how to focus on the world of opportunity and enjoyment that can exist during retirement
  • Ensure adequate plans are in place for retirement including legal matters such as wills etc.

Course Outline

  • Life after retirement
  • The Core Competencies
  • Changes associated with retirement
  • Possibility of a second career
  • Healthy Life Balance
  • Financial considerations after retirement
  • Self developments
  • Legal Matters, Health concerns, Financial considerations
  • Returning to work after retirement
  • Steps you can take to enhance your financial comfort
  • Investment strategies for retirement planning
  • Developing and enhancing investment plans
  • Retirement types and eligibility for your retirement system
  • How to estimate your retirement annuity
  • Decisions that need to be made at retirement
  • What did you always want to do with your life?
  • What do you want to accomplish in your life?
  • How do you want to be remembered?

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Key Management and Leadership models brought to life for practicing Managers, Directors and Leaders

Key Management and Leadership models brought to life for practicing Managers, Directors and Leaders

No Events

This course will provide managers and leaders with an introduction and exploration into as many as twenty-six established, accepted and proven management and leadership theories and models. The course will bring these theories and models to life and place them in the context of current commercial and non-commercial environments. Delegates will be encouraged to discuss and debate real case studies where each model would be / will be relevant and useful. Pragmatism and topicality is they key for this course rather than dry delivery of abstract and “out of reach” theories and models. Ultimately, the course will provide a personalized and contextualized reference library, populated with “user notes” and enriched by the sharing of real experience of the delegates and the significant experience of the course facilitator.

Course Objectives

At the end of the course delegates will be able to:

  • Understand each theory or model enough to assess its suitability for application in a specific situation or opportunity
  • Reference any of the stated theories or models in academic journals to facilitate further study and understanding
  • Understand the required inputs, outputs, implications and potential outcomes associated with the application of any of the stated theories or models
  • Understand and negate the potential dangers, thus dealing with the “a little knowledge can be dangerous” concept.
  • Think more strategically, behave more strategically and achieve much more
  • Become highly effective as a manager or leader of businesses and people
  • Become a role model and point of reference for other managers and leaders.

Course Outline

  • Exploration of a range of strategic theories and models
  • Exploration of a range of thinking theories and models
  • An introduction to Emotional Intelligence
  • A walk through effectiveness and productivity models
  • Management & Leadership behaviours, theories and models
  • Communication and conflict theories and models
  • Building highly effective teams – Belbin & Tuckman and more..
  • Cultural and change management theories and models

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Impressive Presentation and Public Speaking Skills

Impressive Presentation and Public Speaking Skills

No Events

This course is ideal for anyone needing to make face to face presentations to a team, group, board or larger audience of any size. It will provide powerful learning to anyone delivering a sales presentation, a conference session or a training presentation. Anyone lacking the skills or confidence to do a great job, create a positive impression or be remembered and recognised for an outstanding performance should attend this course. Public speaking should be an opportunity to influence, persuade, inform and entertain. This course will provide new skills, approaches and techniques, resulting in confidence and yes, even enjoyment! The course will be fun, challenging and fully interactive and supported by presentations, demonstrations, interactive discussions, debate, group work and individual tasks. There will be plenty of opportunity to practice in a safe environment, but don’t worry, you won’t be forced to perform or made to feel uncomfortable at any time. This is about great learning with like minded professionals in a fun environment!

 

Course Objectives

At the end of the course delegates will be able to:

  • Apply models and approaches for effective preparation
  • Use new methods to deal with nerves, stress and tension
  • Learn the fundamental do’s and don’ts of making great presentations
  • Build an ability to use humor and communication skills to capture and retain the audience
  • Learn the AIDA model and its applications
  • Use the voice well and avoid affectations and distractions
  • Learn how to tell a story, structure and signpost
  • Engage the audience and bridge the gap between speaker and audience
  • learn and apply methods to deal positively with questions and interruptions
  • Learn how to make PowerPoint work well for you and the audience
  • Learn practical techniques to produce memorable presentations

Course Outline

  • Crucial preparations
  • Objectives, structure, direction, focus
  • Relevance, topicality, examples, synergies
  • Creating excellent first impressions
  • Powerpoint – the master or the slave?
  • Images versus text versus diagrams and charts?
  • Building rapport and being in rapport
  • What are the audience thinking and what do they want?
  • Positioning and using agendas
  • The values of using summary skills
  • How to grab and hold attention
  • Having fun while getting the job done
  • Practice makes perfect – perfect practice techniques
  • Golden rules – the do’s and don’t’s of great presenting

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Human Resources Management Roles of Departmental Managers

Human Resources Management Roles of Departmental Managers

City Start Dates Duration Cost Make a booking
London, United Kingdom 27 July 2020 2 weeks £4,850 Click here
London, United Kingdom 19 October 2020 1 week £2,850 Click here
London, United Kingdom 19 October 2020 2 weeks £4,850 Click here

This course has been designed to help delegates understand the skills and knowledge required to carry out your legal and HR roles and responsibilities as a line manager. This workshop is highly participative and blends theory with practical activities such case studies and role-play. There are lots of opportunities for delegates to practice using the tools and techniques provided and to gain both individual and group feedback.

Course Objectives

At the end of the course delegates will be able to:

  • Understand the strategic role that HR plays within an organisation
  • Understand and perform the key HR responsibilities of the line manager
  • Operate within the employment law framework and know how and where to get additional support or information as required
  • Understand how a standard grievance and discipline process works and the role of the line manager in the process
  • Manage and participate in recruitment and selection processes
  • Identify and operate HR processes that contribute to the motivation and retention of employees
  • Manage performance using a standard ‘personal development review’ process

Course Outline

  • The role of the line manager
  • HR responsibilities of the line manager
  • An overview of employment law including equal opportunities legislation and the data protection act
  • Grievance and disciplinary procedures
  • Recruitment and selection processes
  • Strategies for motivating and retaining employees
  • Managing performance

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Good Governance in Public Sector Administration

Good Governance in Public Sector Administration

No Events

The entirety of this course focuses on public accountability and policies that need be put in place to ensure this. This course will cover the principles and policies associated with good governance; the participation of stakeholders in the public sector; accountability and equity practices; the concepts of managerial transparency and organisational culture. There will be comparative case studies using national and international examples of good governance.

Course Objectives

At the end of the course delegates will understand the essence of:

  • Discipline
  • Transparency
  • Independence
  • Accountability
  • Responsibility
  • Fairness
  • Social responsibility

Course Outline

  • Introduction to corporate governance
  • Balance between performance and conformance
  • Performance evaluation and managing the appraisal process
  • Risk management and internal controls
  • Forward-looking – proactive governance approach
  • Stakeholder-inclusive approach
  • Importance of meaningful corporate disclosure
  • Stakeholders to determine what represents good governance practice
  • Constitution and operation of the Board and its committees
  • Risk management and internal controls
  • Internal audit
  • Sustainability
  • Ethics and organisational integrity
  • Disclosure practices
  • Getting it right

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Excellent Customer Service: Going the Extra Mile

Excellent Customer Service: Going the Extra Mile

No Events

There is no traffic jams along the extra mile”; ROGER STAUBACH (Famous business man and Dallas Cowboys Quarterback).

Excellent customer service is a key differentiator when you choose where to place your business. It is not only commercially sound to deliver service excellence – it also creates a great working environment. 
This facilitated course will help you to build on your existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels you and your department provide.

Course Objectives
At the end of the course delegates will learn how to:

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater customer satisfaction
  • Demonstrate a positive, professional approach with internal and external customers

Course Outline

How your Role ties with the general objective of your organization

  • Introduction
  • Delivering Service Excellence
  • Why are we here?
  • Providing services to customers

Understanding your customers

  • Know your customer
  • Meeting, managing and exceeding customer expectations
  • The expectations of your customers
  • Changing expectations
  • Steps in the customer service process
  • Customer loyalty
  • Who’s after my customers

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Excel Reports & Dashboards for Business Managers

Excel Reports & Dashboards for Business Managers

No Events

This course focuses on Creating Professional & User-Friendly Reports & Dashboards Using Excel. The course will enhance the capability of delegates to conceive and build analytical and visually appealing and user-friendly Key Performance Indicators (KPIs) reports and dashboards using Excel. This will aid Executive/Senior Management to easily analyze financial transactions and quickly identify and respond to business trends.

Course Objectives

At the end of the course delegates will have a good understanding of:

  • The opportunity to integrate the complex concept of Business Intelligence & Dashboards into their day-to-day analysis and reporting tasks using Excel.
  • The extensive use of Excel spreadsheets; therefore, delegates are expected to possess intermediate-level Excel skills with a strong grasp of concepts such as table structures, filtering, sorting, and use of Excel formulas.

Course Outline

  • Excel as Business Intelligence Software
  • Dashboards Vs Traditional Reports
  • Design Principles for Excel Reports & Dashboards
  • Data Model for Excel Reports & Dashboards
  • Excel Functions for Reports & Dashboards
  • Excel Tables and Charts for Reports & Dashboards
  • Pivot Tables for Excel Reports & Dashboards
  • Pivot Charts, Slicers & Sparklines
  • Automating Excel Reports & Dashboards
  • Converting your monthly reporting to a decision-based tool

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Negotiation and Mediation Skills

Effective Negotiation and Mediation Skills

No Events

Negotiation is a key skill for professionals. Through negotiation, individuals gain the ability to increase value in numerous aspects of their work by increasing the effectiveness of their communication skills and persuasiveness. Other benefits of being a skilled negotiator include avoiding being cheated, being able to counteract difficult negotiators and their tactics and know when and how to walk away from a negotiation.

 Course Objectives

At the end of the course delegates will be able to:

  • Build a stronger negotiation base, helping you to improve the outcome of deals
  • Develop analytical tools and frameworks for understanding and winning in more sophisticated negotiations
  • Acquire hands-on practice enabling you to strengthen weak points
  • Describe the basic principles of the negotiating and influencing process
  • Develop a range of techniques and skills aimed at improving performance
  • Apply these skills in a wide range of situations

Course Outline

  • Effective negotiation
  • What is negotiating?
  • The Four Phase Model of negotiating
  • Defining the Negotiation Environment
  • Conducting a principled negotiation
  • Standards for principled negotiation
  • Planning Wise Negotiation Outcomes
  • Forming a negotiation preparation plan
  • Setting the stage for successful negotiation
  • Going Head-to-Head with “Hardball” Negotiators
  • The Psychology of Successful Negotiation
  • Preparing for successful negotiation
  • Questioning, listening and influencing
  • Understanding behaviour and real power
  • Closing the deal that works for you
  • Using principled negotiation for conflict resolution
  • Applying your skills in a life-like case study

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Management of Curriculum Planning

Effective Management of Curriculum Planning

City Start Dates Duration Cost Make a booking
London, United Kingdom 10 August 2020 1 week £2,850 Click here
London, United Kingdom 10 August 2020 2 weeks £4,850 Click here

This course has been designed to help professional in the education sector explore some of the theoretical principles currently used within the education industry for effective curriculum planning and their practical application. Each session will include practical ideas for the classroom, and how to plan for quality and progression.

Course Objective

At the end of the course each delegate would have a better understanding of:

  • The purpose of the curriculum
  • The objectives of the curriculum?
  • How the learning experiences are to be selected and organized
  • What resources are to be employed, and how are time and space to be used?
  • Ideas on the design of the learning activities?
  • How the curriculum is to be evaluated?

Course Outline

  • What is development and the areas needing same
  • How development is holistic
  • Observation and assessment of children and factors to consider
  • Curriculum planning
  • Planning cycle
  • Involving children in their own planning
  • Partnership with parents
  • Transitions
  • Curriculum evaluation

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Institutional and Organizational Development

Effective Institutional and Organizational Development

No Events

The course is designed for senior managers across various professions. It addresses modules that tackle the rationale, principles, and processes of institutional and organizational change. It discusses the various constraints and challenges that confront a change manager and the means to effectively address them.

Course Objectives

At the end of the course delegates will be able to:

  • Understand the importance of managing change to improve performance;
  • Differentiate institutions from organizations;
  • Describe the basic procedures for identifying and resolving institutional/organizational constraints
  • Have acquired tools to analyze organizations as open systems: understanding organizations in relation to their environment
  • Be able to analyze and assess the performance of an organization in a systematic way
  • How to identify and decide on strategies for improving organizational capacity
  • Identify and explain key lessons from actual experiences in change management programs within developing country perspective

Course Outline

  • The historical roots of OD
  • An overview of common approaches
  • Personal assessment and goal-setting, using a framework of OD competencies
  • Transparency, Corporate Social Responsibility and compliance: The role of
  • ethics in organizational development
  • Transformation and strategic change management
  • Creating a culture of continuous improvement and alignment around shared goals
  • Planning and implementation of organization development processes
  • Making change easier and faster
  • Enhancing the quality and speed of decisions
  • Making conflict constructive instead of destructive

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Conflict Resolution and Management

Effective Conflict Resolution and Management

No Events

Each session of this course will provide compound theoretical overview on the aspects of conflict management. It will also incorporate a range of participatory activities – class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.

 Course Objectives

At the end of the course delegates will be able to:

  • Discuss and define the multiple understandings, assumptions of conflict, and to understand the causes of conflict theories
  • Describe and conduct methods of conflict analysis
  • Recognize the styles, methods and approaches of dealing with conflict
  •  Identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
  • Choose appropriate behaviours or change perceptions to prevent or resolve conflict
  • Effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
  • Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
  •  Acquire negotiation and mediating skills to be able to build agreement between conflicting parties
  • Become better at managing themselves and others when there is conflict
  • Lead and motivate employees out of conflict causing behaviours, to increase morale and build more productive teams
  • Handle anger and emotion more professionally and deal with negative or aggressive behaviours more successfully

Course Outline

  • Understanding Conflict
  • Analyzing Conflict
  • Responding to Conflict
  • Communication in Conflicts
  • Conflict Resolution Strategies
  • Conflict in Organizations
  • Conditions and antecedents of conflict in the organizations
  • Employee motivation and expectations
  • Interpersonal and organizational factors
  • Types of conflicts
  • Stages of organizational conflicts
  • Manager’s role in managing conflict
  • Conflict prevention

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Effective Administration and Task Management

Effective Administration and Task Management

No Events

It would be next to impossible to be able to effectively manage task to the point of successfully implementing them without key and essential ingredients. This course will focus on points such as how to prioritize your work so you can get the most important things done.  We will look at how to manage time wasters, delegate the right task, to the right person. This course will help each delegate understand the difference between being busy from being effective. We would develop SMART targets like you’ve never seen before. You will learn how to handle interruptions quickly as well as identify your own personal time saving tips.

Course Objectives

At the end of the course delegates will understand how to:

  • Distinguish between “busy work” and “productive work”.
  • Identify people who waste your time; and what you can do about it.
  • Prioritise your work, so you always get the most important things done.
  • Avoid procrastination and concentrate on the most valuable tasks.
  • Use SMART targets to aid in your time management.
  • Delegate the right task, to the right person, for the right reasons.
  • Identify your own personal, timesaving tips.
  • Resist being distracted off topic; how to keep your mind focused onto the task at hand.
  • Apply the 80–20 rule to your own time management.
  • Solve problems more quickly and effectively.
  • Personal effectiveness training
  • Improve your productivity by managing your mood.
  • Maintain a positive mental attitude.
  • Keep office conversations on productive, rather than non-productive topics.
  • Use the continuous improvement cycle: Plan, Action, Feedback, Change.
  • How to use feedback to improve results.
  • Develop a personal action to take away.

Course Outline

  • Positive Mental Attitude: How it affects tangible results
  • Learn the EDISON success formula
  • Avoid the opposite: How to fail…
  • Practical exercises for the delegates

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Developing Executive Management Capacity

Developing Executive Management Capacity

No Events

Most people need to be trained to reach their full potential in the workplace. This Course will help executive managers to identify and develop core competencies leading to improved performance.

 Course Objectives

At the end of the course delegates will be able to:

  • Delegate and empower effectively so employees complete tasks at a high level and on time
  • Motivate and coach using proven, problem-solving techniques to gain cooperation and commitment from your staff
  • Manage your time and your department’s time by setting priorities, minimizing unproductive activities and getting out of crisis mode
  • Develop an enhanced understanding of the leadership skills required to be an effective senior manager through the use of a 360 degree feedback process,
  • Have a heightened sense of self-awareness about their own leadership style
  • Develop a greater awareness of good practice in people management
  • Have an increased capacity to lead change and an enhanced understanding of the experience and skills of other senior colleagues

Course Outline

The leadership styles we will look at include:

  • Autocratic leadership
  • Bureaucratic leadership
  • Charismatic leadership
  • Democratic leadership or Participative leadership
  • Laissez-faire leadership
  • People-oriented leadership or Relations-Oriented leadership
  • Servant leadership
  • Task-oriented leadership
  • Transactional leadership
  • Transformational leadership

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Developing and Implementing Competency Framework

Developing and Implementing Competency Framework

No Events

The aim of this course is to assist managers and human resource practitioners to understand and apply the competency framework and the generic competency dictionary. Managers and practitioners will also be able to assess the required competencies when interviewing new recruits, manage performance as well as identify training needs of existing employees.

Course Objectives

  • Analysing jobs against skill levels required and core job tasks through the technical occupation matrix
  • Developing and manage competency based technical training programs for staff
  • Benchmarking the quality of competency based training and development programs against oil and gas standards
  • Setting up strategic talent pools through a practical step-by-step implementation guide
  • Measuring the Return On Investment (ROI) in competency development programs
  • Raising the profile of technical skills through professional development techniques

Course Outline

  • Designing competency-based frameworks
  • Defining competency evidence
  • Putting competency frameworks to use
  • Integrating with other HR processes
  • Assessing competence
  • Competency evaluation for training needs analysis
  • Using competency evidence for organisational review and audit

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

CRM: Service Delivery Dynamics

CRM: Service Delivery Dynamics

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 07 October 2020 3 days ₦189,000 Click here

This advanced CRM (Customer Relationship Management) Customer Relationship Management course builds on your knowledge of CRM fundamentals and takes you beyond an overview. You will learn how to articulate a viable CRM for your enterprise and assess your corporate CRM needs thus generating value addition for your company. Each delegate would also learn how to transform and expand surface-level customer service into a vibrant and productive relationship management value proposition.

As part of the delivery of the course, we would examine preferred methods of processing and integrating high-volume CRM data, to enhance your understanding of whom your customers are and why they are so important today. Other issues the course will concentrate on include data mining strategies, predicting customer behaviour using CRM and applying CRM concepts to effective business decision-making.

 

Course Objectives

At the end of the course delegates will be able to:

  • Develop mission-critical CRM plans for your organisation
  • Fine tune your CRM plan keeping in mind your company’s special needs and your customers expectations
  • Assess evolving CRM technology and it’s relevance to your company
  • Monitor on-going developments in the field of CRM as they apply to your company
  • Manage CRM initiatives and their role in strategic planning and development

Course Outline

  • Customer Relationship Management concepts
  • Constituents of a good CRM strategy
  • Implementation challenges
  • Developing a customer strategy
  • Customer Lifestyle Management and Lifetime Value
  • CRM Technology
  • Operational CRM
  • Analytical CRM
  • Collaborative CRM
  • CRM Project Management]
  • Building a business case for CRM

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Creativity and Innovation at Work

Creativity and Innovation at Work

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 17 August 2020 3 days ₦189,000 Click here

How do perception, style and culture affect thought and action? How can you develop a more creative approach in yourself and a more creative climate in your organisation? This interdisciplinary course will give you an excellent grasp of the principles underlying creative thinking and problem solving and help you to promote imaginative, flexible and practical thought and action.

 Course Objectives

At the end of the course delegates will be able to:

  • Demonstrate characteristics of a successful creative team.
  • Identify roles that team members will play.
  • Manage an individual who might hinder creative sessions.
  • Use conflict to foster creativity.
  • Recognize the correct order for the creative problem solving processes.
  • Use creativity to solve a problem.
  • Use creativity to make a decision.

Course Outline

Organizing Creative Teams

  • Select characteristics of a successful creative team.
  • Demonstrate characteristics of a successful creative team.
  • Identify roles that team members will play etc

Conducting Team Sessions

  • Determine the most effective leader for a creative session.
  • Follow the steps for conducting a creative session.
  • Identify individuals who might hinder creative sessions.
  • Manage an individual who might hinder creative sessions.
  • Recognize factors that might inhibit team creativity.
  • Use conflict to foster creativity.

Promoting and Using Creativity

  • Follow the rules for a brainstorming session.
  • Recognize activities that can be used to promote team creativity.

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

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Corporate Etiquette and Protocol Management

Corporate Etiquette and Protocol Management

No Events

In today’s global business environment, having protocol expertise makes any international exchange more successful and profitable. Each delegate will learn vital management and customer service skills, as well as how to present themselves and their organizations with refinement and sophistication.

Course Objectives

At the end of this course, delegates would be:

  • More knowledgeable about the interpersonal aspects of the global economy
  • Become more confident
  • Learn to work smarter for effective delivery of tasks
  • Make a positive and lasting impression with others
  • Become more confident in the global economy
  • Better understand cross-cultural issues
  • Become a goodwill ambassador for your company, organization, and country

Course Outline

  • Broadening global awareness
  • Projecting cultural awareness
  • Mastering the first meeting
  • Understanding global communication styles
  • Interpreting verbal and nonverbal communication styles
  • Appreciation of high- and low-context cultures
  • Understanding various value systems
  • Maneuvering cultural formalities
  • Advanced business dining and entertaining skills
  • Negotiation styles
  • Pre-meeting action plans
  • Dressing for success

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Balanced Scorecard as a Tool for Performance Management

Balanced Scorecard as a Tool for Performance Management

City Start Dates Duration Cost Make a booking
Atlanta, United States 24 August 2020 1 week £2,850 Click here
Atlanta, United States 24 August 2020 2 weeks £4,850 Click here

The Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. Over the last decade the Balanced Scorecard has become established management best practice for the private sector but is equally applicable and beneficial for the public sector. Therefore for the benefit of effective delivery, this programme uses a lively mixture of theory and work on private/public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in their organization.

Course Objectives

At the end of the course delegates will be able to:

  • Describe the structure and typical content of a public/private sector Balanced Scorecard
  • Build a Balanced Scorecard for your organization
  • Use a Balanced Scorecard in a management-for-results environment
  • Understand how to use the Balanced Scorecard to align operational activity with strategy
  • Understand the Change Management implications of implementing a Balanced Scorecard

Course Outline

  • Balanced scorecard
  • Performance measurement
  • Outcomes and performance drivers
  • Structure of a Balanced Scorecard
  • Target setting
  • Performance measures for the four perspectives
  • Developing a Balanced Scorecard
  • The key process steps to develop a Balanced Scorecard
  • A timetable for development and involvement
  • Identifying and rationalizing strategic initiatives
  • Assessing and managing risks
  • Strategic management

  • Strategic planning

  • Strategy alignment

  • Strategy execution

  • Strategy focused organization

  • Strategy Maps

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

21st Century Records and Information Management

21st Century Records and Information Management

City Start Dates Duration Cost Make a booking
Lagos, Nigeria 05 October 2020 3 days ₦189,000 Click here

This course will enable each participant to gain or develop knowledge and skills in records and information management. It will provide an understanding of contemporary information and records management issues against the background of historical needs and goals of information and record users. Uniquely, it will pay special attention to the management of digital records and electronic resources (ICT). At the end of the course we hope that each delegate would develop skills in the core competencies of archives, records and information management, digitisation, digital curation and preservation issues, archival theory, user needs and description, cataloguing and navigation.

Course Objectives

At the end of the course delegates will be able to:

  • Facilitate best practice in records and information management
  • Develop their professionalism and expertise
  • Equip records staff with the range of skills needed for effective record keeping
  • Explain the broad national and international context for records and information management
  • Raise awareness across current developments in records management and information policy
  • Enable delegates to manage their own continuing professional development

Course Outline

  • Introduction – basic concepts
  • Records management tools
  • Effective records storage and retrieval
  • Cataloguing guidelines
  • Are all records archives and are all archives records?
  • ICT and records management – Data Management and Scanning
  • Exporting and transferring electronic records
  • Technical considerations
  • Records lifecycle approach
  • Designing a file plan
  • Records Destruction
  • Legal framework/compliance
  • Information Management policies
  • Copyright and ownership
  • Records risk management
  • Preventive conservation measures
  • Effective Time Management
  • Building an Effective Team
  • Performance Management

Our mission is the development of potentials in individuals and organizations in emerging economies. We believe that economies develop when entities within it are performing to their highest potential.

RELATIONSHIP

People matter to us. We are committed to understanding our clients so that we can serve them better. Our ultimate goal is to foster mutually beneficial longterm relationships with each of our clients that is built on trust.

KNOWLEDGE DISSEMINATION

Our faculty members are experts within their fields, and are supported by a network of dynamic back-office staff. We actively encourage collaboration and knowledge sharing, recognizing that winning ideas come from collaborative thinking. With the wealth of knowledge within our teams and our collaborative ethos, we create an atmosphere that is conducive to learning for all our delegates.

Call Me Back

Organisational and People Management

Organisational and Personal Management

Our management courses offer a comprehensive training in all aspects of management, while enabling you to customise your study to meet particular work and career needs. These courses are all about you i.e. where you are at the moment and where your organization would like you to be. Each course offers you a systematic understanding of the theory and practice of general management in the context of today’s global economy. It will give you a sound theoretical grounding in a broad range of business and management issues and help you develop a range of analytical and personal skills.

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