Effective Conflict Resolution and Management

Each session of this course will provide compound theoretical overview on the aspects of conflict management. It will also incorporate a range of participatory activities – class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.

 Course Objectives

At the end of the course delegates will be able to:

• Discuss and define the multiple understandings, assumptions of conflict, and to understand the causes of conflict theories
• Describe and conduct methods of conflict analysis
• Recognize the styles, methods and approaches of dealing with conflict
•  Identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
• Choose appropriate behaviours or change perceptions to prevent or resolve conflict
• Effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
• Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
•  Acquire negotiation and mediating skills to be able to build agreement between conflicting parties
• Become better at managing themselves and others when there is conflict
• Lead and motivate employees out of conflict causing behaviours, to increase morale and build more productive teams
• Handle anger and emotion more professionally and deal with negative or aggressive behaviours more successfully